Rachier and Amollo Advocates

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Complaints Procedure

We are committed to providing high quality professional legal services to all our clients. However, we recognize that there may be occasions where you have concerns regarding our services. 
If you are dissatisfied with the service provided by us among other concerns and feel that you need to speak with someone other than the lawyer who has been advising you. We have streamlined our redress procedures, and therefore we will acknowledge your complaint within 24 hours and substantively answer your complaint within a further seven days (unless further investigation is required in which case we will tell you when this is likely to be completed). The complaint will then be investigated and reported back to you as soon as possible.
If the issue is unable to be resolved within the department, the matter should be referred to Mr. Jotham Arwa, Managing Partner, who will investigate the complaint in accordance with this Procedure. You should provide him with full details of your complaint and copies of any relevant documents.

You can write to us at:-

Human Resources Manager
Rachier & Amollo Advocates
Mayfair Centre, 5th Floor, Ralph Bunche Road
P.O. Box 55645-00200
Nairobi, Kenya

Or e-mail at: - complaints@rachieradvs.co.ke or telephone on: - +254 020 2716012-6/ +254 722 204778/ +254 733 616662


The procedure

1. Within 24 hours of receiving your complaint, our Human Resources Manager will write to you by way of acknowledgement (via Email or post office), your complaint will be recorded in our central register and allocated a reference number.

2. Your complaint will be referred to the partner in charge of department and/ or Admin with a request for a report to be provided. He will discuss the report with the member of the Firm and independently review your file following the meeting with the member of the Firm concerned.

3. The Human Resources Manager will write to you with the Firm’s decision and/ or invite for meeting upon the complaint within 72 hours of receipt of your complaint or your clarification of any issues which may assist him in reaching his decision, whichever shall be the later. If that is not possible, he will inform you why that is the case and by when a response will be delivered.

Awards and Recognitions


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Rachier & Amollo Advocates,

Advocates, Commissioners for Oaths 

and Notaries Public

Mayfair Centre, 5th Floor - 

Ralph Bunche/Argwings Kodhek Road

P O Box  55645 – 00200 

Nairobi, Kenya



Tel: +254 20 2716012-6

Cell Phone: +254 - 722 204 778/  

+254 -733 616662 

Fax: +254-20- 2716017

Email: lawtechs@rachieradvs.co.ke